Silicon Valley Business School

Sales: CRM ~ Customer Relationship Management Systems
Free Extracts from the Sales & Business Development Course
Below you are free to explore extracts of the learning materials included in this course. If you're interested in educating yourself on these topics, we recommend that you review all these materials. If you're looking for a credential, please take a look at the certificate version of this course which will test your understanding of the materials and track your progress through the course until you have completed it and earned your certificate.

What is Customer Relationship Management (CRM)? What are the objectives of CRM? How are CRM systems used for Sales Force Automation?

  • Video ~ What is CRM?

  • Video ~ Sugar CRM's Introduction to CRM

  • Video ~ SugarCRM for Sales

  • Video ~ Watch What Sugar Can Do For Your Business

  • Video ~ Salesforce.com Introduction Demo



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